"Time wasted and expensive car parking charges"

About: University Hospital (Coventry) / Ophthalmology

(as the patient),

I came today to the eye casualty--stood with a large number of patients waiting at reception of Clinic 9--couldn't process anyone as both computers had crashed--5 minute delay eventually get checked in and back outside to wait. Eventually see a nurse who says I need to see a doctor but expect a 1-1 and a half hour wait. After 2 hours I go back to reception but there are no staff there--eventually get seen by a lovely doctor who removed debris from my eye and prescribed antibiotic cream on a prescription that can only be used at the hospital.

Head to the pharmacy and am given a pager and number and told the waiting time is about 45 minutes before the prescription will be ready--but the pager will buzz so I would know when to go and collect it----wait over 45 minutes --heading to an hour so go and ask if there is any news---yes the prescription is ready and waiting---has been for some time and sorry looks like this pager doesn't work! Lovely---thank you that will now be 5 hours worth of car parking fees.

When you reduced the car park fees, 5 hours wasn't changed. It's still £5.40 --I think this is a rip off for sitting around and standing around in your hospital while the car park tills go kerching kerching kerching

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