"Very let down."

About: Furness General Hospital

Anything else?

Saw a doctor at the end of November 2011, had an MRI scan in December and received results of sort 14th February 2012 ! It has all taken far too long and now I learn that the doctor no longer attends Furness Hospital. I have had to go back to my GP and obtain another referral. The whole process has taken months, I feel now that I'm back at square one and my condition is exactly the same now as it was in November.

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Response from Furness General Hospital

Thank you for bringing this matter to our attention. I am very sorry that the service we have provided on this occasion did not meet the standards you should rightly expect. A copy of your comments will be passed onto the relevant department.

As you will appreciate, we only have minimal details regarding your care from these comments, we would welcome the opportunity to discuss your concerns in further detail and to make arrangements to expedite your referral. We would therefore be grateful if you could please get in touch with our head of patient services who can be contacted via our Patient Advice and Liaison Service (PALS) on 01539 795 497.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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