"Caring, helpful staff and very impressed with the..."

About: Bradford Royal Infirmary

What I liked

My 4 year old son was treated on Thursday 23rd February for a very deep cut across his nose after a fall in the night. He was referred from Halifax Royal Infirmary (who were also fantastic in A and E) as they do not provide plastic surgery services there. From the minute we arrived he was looked after extremely well. We were looked after in Ward 2 and the staff there couldn't have been more helpful or kind. They were all brilliant with him ( and also my husband and myself!) All of the preliminary checks and consent forms were completed quickly and we were informed about the procedure that would take place. The staff in theatre were busy and unfortunately due to emergencies my son had to wait until until late afternoon for his surgery (we arrived on ward 2 at 8am). However, the nurses on the ward checked we were ok regularly and provided reassurance at all times. When they realised at midday that my son's surgery was still going to be a few hours away they were sensitive to the fact that he hadn't had a drink or anything to eat ( he was nil by mouth) and brought him some juice to drink. I didn't get chance to speak to the surgeons after the operation but the staff in the recovery room were also brilliant. Someone even made me a drink whilst I was waiting outside the operating theatre as i was feeling a bit delicate! A huge thank you to everyone involved in my son's care. My husband and I are extremely grateful.

What could be improved

Can't think of anything.

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Responses

Response from Bradford Royal Infirmary

Hello, first of please accept my sincere apologies that you did not get a response at the time. This was due to a technical problem which means some posts were not appearing in our feed. We only became aware of this recently and are working with NHS Choices to put this right.

We do value all the feedback we get and take it seriously, and I am very sorry you have had this delay in hearing from us.

Thank you for the time and effort you put into sending us your feedback, and I am glad you had a good experience of care with us, which is what we want for all our patients. We know how worrying it is for parents and family when a child is ill or injured and I am glad you felt we looked after all of you with care and compassion.

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