"A difficutlt day made easier by caring staff"

About: Good Hope Hospital

What I liked

My whole experience on the Richard Salt Unit day case ward was superb, I cannot praise the staff enough, I was dealt with efficiently and with care and this made a difficult experience much easier for me. Thank you.

What could be improved

The way some staff from other wards/area of the hospital spoke to staff on our ward and had un realistic expectations and didn't listen to what they had been told about reasons why patients couldn't be accepted, the staff on the day case unit were polite and professional.

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Responses

Response from Good Hope Hospital

Thank you very much for your feedback regarding your stay in the Richard Salt Unit. I will ensure it is passed on to the relevant staff.

Regards

Catherine Williams

Patient Engagement Department

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