"overall a positive experience which has restored..."

About: Kettering General Hospital

What I liked

All staff including the Consultant are friendly and respectful , i was treated with dignity and sensitivity at all times. The consultant made a huge effort to minimise the scarring and appearance of the breast following surgery. The day centre ward is extremely clean and well run, the staff were caring, helpful and cheerful which makes a huge difference when you have been diagnosed with cancer.

What could be improved

If i was being pernickity i would comment on the admissions procedure, we all had to queue up and register like a supermarket queue with no confidentiality regarding name address or emergency contact details, however the staff were efficient.

Anything else?

Overall it was a positive experience and as a nurse myself it restored my faith in the NHS- thank you

Story from NHS Choices

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Responses

Response from Kettering General Hospital

Thank you for taking the time during such a stressful period to comment on the service provided by the Breast team. Your comments will be shared with the team and consideration given on how to improve the admission process. May we take this opportunity to wish you a full recovery.

Jacqueline Davis

Head of Nursing - Surgery and Surgical Specialities

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