"Please stop the trade we are not cattle to the..."
About: Royal Derby Hospital Royal Derby Hospital Derby DE22 3NE
What I liked
The hospital was clean and tidy brightly coloured and warm
What could be improved
The staff were dismissive uncommunicative and intollerant. a little positive communication and keeping family and next of kin informed about treatment and discharge matters would have been good. Instead of removal via social services to unblock a bed.
In every other service including the Housing service I work in its all about what the customer wants and listening to the customer to improve the service. However in the NHS its all about turn round people are just numbers and treat like animals. Its about time things changed and patients where treat with dignity and resect as people, Its time staff cared about the patients and stopped looking for the fastest way to discharge a patient to make way for another patient.