"For efficient, considerate care go elsewhere."
About: Royal Free Hospital Royal Free Hospital London NW3 2QG
Posted by chd
What I liked
There was a water machine in the waiting area.
What could be improved
Specifically - communication skills from members of staff.
I attended an outpatient appointment at the kidney clinic. With a fixed appointment time I expected to be seen within around half an hour (not unreasonable I don't think). Instead it was over 2 hours until I saw the doctor.
After waiting for nearly an hour under a sign saying 'clinic running on time' and having heard nothing from any members of staff, I politely asked a receptionist whether she knew what was going on. She got her team leader who then came outside to inform people the clinic was running late. If when I had checked in for my appointment they had informed me the clininc was so late I wouldn't have really minded - it would have been irritating but I was happy enough to wander off and have a coffee. It was the lack of information that really upset me.
After waiting another hour with no further information about clinic running time I then spent 3 minutes with a doctor who I do not usually see who was dismissive and abrupt. I'm really confused about why the clinic was running so late when appointment times seem so short.
I then spent another half an hour waiting for a blood test - when I eventually had the test done there were other patients in the room gawping at me. Overall I was in the hospital for 3 hours for a 3 minute appointment - not a very good use of my afternoon leave which I had to take from work.