"indifferent"

About: Lincoln County Hospital

What I liked

My son visited the accident and emrgency department on saturday18/02/12 with a dislocated left index finger following a football injury, and he was seen almost sraight away. The dislocated finger was relocated and x rays taken not long after he was seen so he was not waiting around for a long time as he was in some pain.

What could be improved

instructions for booking fracture clinic appointment and basic first line treatment could be improved. The so called neighbour strapping left a lot to be desired as this was just one piece of tape around the top of his index and middle finger. No analgesia was offered as take home medicine or in the department.

My son is a student in lincoln and was coming home for the weekend following his injury on saturday. He told staff that he could not attend fracture clinic on monday 20/02/12 as he would not be returning to lincoln until 22/02/12. He was not given an appointment for fracture clinic and has had real difficulty getting through to the right department to book an appointment for fracture clinic so i have tried on his behalf today. When i eventually got though,there was no receptionist in fracture clinic, so i was asked by the very helpful staff nurse to call back for an appointment later today. Something so simple has been made so difficult and time consuming.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

Thank you for taking the time to tell us about your experience. I can appreciate your frustration which as you say should be simple to sort out. I have passed your comments onto the staff at Lincoln and asked them to review the information they give to patients returning to the fracture clinic. With reference to the neighbour strapping I am sorry if this caused concern; this is a relatively standard treatment for finger fractures and should have been explained better to your son. I am sorry also about the lack of analgesia; without knowing the details of your son's care I cannot comment for sure though usually the strapping relieves much of the pain and standard over the counter (and cheaper to patient) analgesia is advised; again, we could perhaps have explained this better to him. If you would like to discuss this further then please do not hesitate to contact us at patient.involvement@ulh.nhs.uk Thank you once again for your feedback.

Jennie Negus. Deputy Director of Patient Services.

  • {{helpful}} of {{total()}} people think this response is helpful