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Care Opinion

Terrible place.

Story from nhs.uk

"Terrible place."

About: Queen Alexandra Hospital

What I liked

Nothing - apart from scan staff who were on time and were polite and proficient.

What could be improved

The staff need to stop eating biscuits and drinking coffee and someone needs to organise them.....A lot of walking bits of paper from one place to another - anything but do the job.

MAU appear to have regulars who turn up and get preferential treatment.

Anything else?

Given an appointment letter to attend the DVT clinic. Sat waiting for an hour and a half over the appointment time in quite a lot of pain and discomfort. No one spoke to me or offered any pain relief. Eventually sent for a scan at 13.00hrs but then didn't see a Dr till after 16.00hrs.

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Responses

Response from Queen Alexandra Hospital 12 years ago
Queen Alexandra Hospital

Submitted on 09/03/2012 at 13:51
Published on nhs.uk on 10/03/2012 at 04:01

I am sorry that you did not receive the standard of care that you should expect. I have discussed your concerns with the Matron for the area and she offers her apologies also. Unfortunately sometimes there are delays around appointment times due to the prioritisation of urgent cases but that does not excuse the fact that you were left in pain. We have reminded staff to ensure that patients are assessed whilst waiting and to provide appropriate pain relief and information. If you would like to discuss this further please do contact is via our PALS Team:

Telephone us on: Freephone 0800 917 6039

Email us on: PALS@porthosp.nhs.uk

Write to us at:

Freepost RSGB-CJUS-YAXK

Portsmouth Hospitals NHS Trust

Patient Liasion and Advice Service

Health Information Office

Queen Alexandra Hospital

Southwick Hill Road

Cosham, Portsmouth

PO6 3LY

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