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Very disappointed because of contracting mrsa

Story from nhs.uk

"Very disappointed because of contracting mrsa"

About: Shotley Bridge Hospital Site

What I liked

There was nothing to much to like about the hospital apart from that I did not have to wait very long to go down to the operating theatre.

What could be improved

Obviously the cleanliness as when I came out of my operation I was very ill when I arrived home, it was day surgery thy I was admitted to for a small procedure under general anaesthetic. After being I'll and going to my GP I was swabbed and 11 days after my operation I was told I had contracted MRSA clearly from th hospital as the MRSA was on my wound and also I was clear before going in for my procedure, as a result of this I am now having to take an extra 4 weeks off work as I have to have 2 clear swabs due to my occupation. I have been in a lot of pain since the operation and I contacted the hospital and asked to bring my follow up appointment forward as I couldn't make the arranged day and also informed them I had contracted MRSA I was not asked anything about it nor given an apology.

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Responses

Response from Shotley Bridge Hospital Site 12 years ago
Shotley Bridge Hospital Site

Submitted on 24/02/2012 at 09:42
Published on nhs.uk on 25/02/2012 at 04:00

Dear Liam,

Thank you for providing feedback on your recent admission to the Day Surgery Unit at Shotley Bridge Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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