"Getting a sales pitch from Patient Line"
About: The Great Western Hospital The Great Western Hospital Swindon SN3 6BB
Posted by sovietski (as ),
My brothers wife felt that whilst my brother was laid in bed, even though he was very ill it would be good for him to have some sort of stimulus to relieve the tedium and boredom.
So we invested in a £10 card to insert in to the bottom of the built in TVs. Having inserted the card I waited as it suggested that I should select a fully bespoke programme schedule. There then appeared to be no way forward to enter the information, and at one point we feared that our £10 had not gone through and was lost.
I then decided to ring the green or blue attention button on the handset, and found myself speaking to a gentleman who said that he could operate the system from his end, and what programme of films etc would we like?
I explained that my brother would like just the normal channels such as BBC ones and ITV and he said that this was fine, but then enquired as to how long my brother would be in hospital, and I replied that I did not know because he was seriously ill then it would possibly be there for another month. He then went in to some sort of 'sales pitch' saying I can do you a deal for the next month for £45 pound, which will cover the complete stay of your brother, and this is a good deal.
I said that I was not interested and in any case did not have that sort of money on me, but he replied like a second hand dodgy car salesman, 'don't worry about that as we take credit or debit cards'. I was a bit annoyed at his sales pitch, and said that I had neither as they were against my religion.
He seemed disappointed at this response, and then said that that my brothers Patient Line was now activated, and that £10 lasted a full 24 hours.
How lovely it would be to return to the day's of Swindon's Princess Margaret’s, where one was able to bring in portable TVs and radios to have then electrically PAT tested prior to being able to use them, instead of the expensive 'take it or leave it' that is now the norm at the GWH. As a reply to this story if I indeed am lucky enough to receive one, I expect it to be along the lines of an excuse about 'Elf and Safety'.
The last thing that I needed when my brother was seriously ill was the plea bargaining of what to all intents and purposes is a salesman on the other end of the line.