"shocking !!!!!"

About: Bishop Auckland Hospital

What could be improved

the waiting area of this unit is the dirtiest i have ever seen in any hospital,its a health hazard!! a small baby girl was crawling round the floor and her sleep suit was literally filthy from the dust and grime on the floor,the seats were also grimy,it looks like this area hasnt had a proper clean in months,why have hand dispensers with gel in to combat mrsa when they cant even be bothered to clean??!! total disgrace!!

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Responses

Response from Bishop Auckland Hospital

Dear Choll14,

Thank you for providing feedback on your recent visit to the Urgent Care Centre at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with the level of cleanliness on this occasion. I have forward your comments to the Trust's Estates and Facilties Team and asked them to investigate the situation as soon as possible.

If you feel it would be useful to discuss your concerns, please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, postive or negative as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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