"Wait times understanderbly long but queuing system..."

About: Chase Farm Hospital

What I liked

I have used the hospital all my life and both my children were born there. Whenever I have visited Accident and Emergency I have been seen and dealt always in under 3 hours which is excellent, except this time.

We Arrived at 22.30 on Friday 17/02/2012

We were seen by the Triage nurse at 12.25 who was very polite and experienced and via a doctor she gave my daughter a dose of Ibuprofen we were happy with this part of the visit

What could be improved

There was no communication between staff in listening to my concerns 3 times during the long wait.

We Arrived at 22.30 on Friday 17/02/2012 (yes I fully understand it is a very busy time)

It was for my 10 year old daughter who had bruised her ribs and has asthma.

As stated above "We were seen by the Triage nurse at 12.25 who was very polite and experienced and via a doctor she gave her a dose of Ibuprofen we were happy with this part of the visit"

Next we waited a further 3 and a half hours, and again during this consultation were treated brilliantly by the doctor and would be happy with this outcome and the long wait, if around 14+ other patients with similar and more minor ailments did not come in some 2 hours later than us were seen by the Triage nurse and then the doctor ahead of us. e.g cut lip, sprained ankle. In fact a lady whose son had bruised ribs and gets asthma, exactly the same as my daughter arrived at midnight and was dealt with and left by 3.00 when we didn't leave until gone 5.00

Anything else?

The way were treated in the queue to see the doctor was digusting and the hospital needs to sort out their queuing system to be fairer not such a complete shambles.

Another 2 patients who arrived before us were treated in the same manner, one arrived at 22.00

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Responses

Response from Chase Farm Hospital

Thank you for taking the time to submit your comments. We apologise for the inconvenience and for any unnecessary distress that you and your family were caused. Your comments have been forwarded to the A&E department for them to look into the points that you have made regarding the queuing system.

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