"Integrity filled staff who take their jobs..."

About: St Helier Hospital

What I liked

Our second son was born yesterday in a standard, though totally adequate room by such an incredible team of professionals who made everything totally clear from start to finish. The complications that my wife had were reassuringly addressed by both shifts that cared for my wife and new baby. We were treated in the labour ward as if this was a very special life occasion for us and not a conveyor belt (which I imagine it must feel like doing that job). Student trainee staff were totally empowered by their mentors each shift, and although not everyone's choice to have them in the room, we were pleased we had chosen to have a student with us for they offered reassurances and were totally attentive.

I hope the other 5 births (that had the same excellent team) successfully delivered yesterday have also written comments here, though I imagine they have not, just bare that in mind when using these comments to make your decisions...

What could be improved

I guess the maternity ward (one floor down from the labour ward) were a lot less attentive, and we spent a lot of time waiting to be discharged... However, I probably noticed this more, because as the man at a birth.. I was absolutely starving and all I could think about was getting my wife and new baby home. All the professionals who checked the baby were totally professional...

Story from NHS Choices

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Response from St Helier Hospital

Thank you for taking the time to comment on the care you and your wife received from our maternity team at St Helier Hospital.

May I start by congratulating you on the birth of your second son. I am sure you are both very proud.

I am pleased to hear it went so well and I have passed your feedback on to the maternity team, including the student midwives.

Thank you again for your feedback. It is greatly appreciated.

Pippa Hart

Director of Nursing

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