"Good in places ,dreadful in others."

About: Yeovil District Hospital

What I liked

Ambulance service excellent , prompt, courteous and kept us informed throughout.

A&E at end of very busy night also as good as could be expected, not as clean as maybe it should have been with tissue, cotton wool and bits of paper on the floor but staff caring and trying their best to be attentive. They were prepared to explain what was happening and what and why drugs were being given.

The ward staff seemed to be in a different hospital where it was the opposite. When we questioned the doubling of the dose of medication we were told 'the doctors know what they are doing dear' and when questioned further said 'you are in the best place if anything goes wrong.' Nothing they did made us think this was the case.

The staff seemed to be dissatified due to a change in the working day and losing a tea break. We know it was a weekend -shortage of staff, no doctors - but surely if a supermarket can manage to staff 7 days a week it's not impossible for a hospital.

What could be improved

Communication between patient, carer and staff . General care and attention to detail.

Anything else?

Things do not seem to have improved at all since our last admission to hospital last September when the above could have been written almost to a word.

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Responses

Response from Yeovil District Hospital

Thank you for your comment as we very much appreciate all feedback as it helps us to improve our services.

We are sorry to hear about the concerns you had with some of our ward staff. We take all the issues raised very seriously and getting these areas right is part of the hospital's core iCARE ethos which aims to ensure our staff communicate effectively, have a positive attitude and respect for patients, carers and colleagues.

To enable us to investigate your concern we do need to know which ward you are talking about and the time and date of the incident. Please could you therefore contact our Patient and Advice Liaision Officer, by email pals@ydh.nhs.uk or by phoning 01935 384706.

Many thanks

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