"Administration issue at Queen Elizabeth"

About: Queen Elizabeth Hospital / Neurology

(as the patient),

I arrived at 11.45 and wasn't admitted until about 1.30 and from what i am lead to believe my bed was available all of this time and the CT department had been calling for me on the ward as they were waiting all of this time so that they could perform the procedure that i had gone in for.

I was disappointed with this as I felt the administration side let things down terribly and kept several other people waiting and i feel that this should be addressed so that it isn't allowed to happen again.

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Response from Patient Relations & Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback on your experience of Neurology Services at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We were very concerned to hear about the delays you experienced whilst waiting to be admitted to the ward and transferred for your procedure. This is certainly not the type of experience we would want anyone to have as a patient under our care. We strive to provide the highest standard of care possible and we are very sorry that we have not achieved this on this occasion.

Your comments have already been forwarded to the relevant senior managers responsible for Neurology. We would be very grateful if you would contact the Patient Advice and Liaison Service (PALS) to discuss your experience further. This will enable us to fully investigate the concerns you have raised. We will then be able to take the relevant action to make improvements that will benefit patients in the future.

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the Patient Opinion website.