"disgusting lack of caring at a distressing time"

About: Royal Derby Hospital

What I liked

treatment in the breast unit

What could be improved

after leaving breast unit i was taken to a room on ward 209 my obs and details were taken at 9 15 am an other lady arrived at 9 30 her details were taken in front of my partner and me. we were both left in this room on hard plastic chairs .we had to ask if they knew when our operations would take place i was told sometime in the morning. i suffer from fibromyalgia which gets worse with stress. i felt trapped in the room as i didnt know when i would be fetched for surgery.i had to be at the breast unit for 8 00 am having nothing to eat for 12 hours which meant i couldn t take my painkillers.my last drink was 6 00am . someone came at 1200 to say the other lady would be taken at 1300 and i would be after her. at no point did any member of staff ask if we were ok.anything we wanted to know we had to find someone to ask. i was in great pain by the time i was taken for my op at 3 10pm i was disgusted by the total lack of care, total lack of information and total lack of comfort shown to us on this ward.

Story from NHS Choices

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Response from Royal Derby Hospital

Thank you for taking the time to write about your experience; we are sorry to hear that you were not happy with the service you received on ward 209.

We ensure that all patients are made aware of what to expect at their pre-op assessment, we can only apologise for the long wait.

We are always looking for ways to improve the services we provide and the head of nursing for Surgery has offered to meet you to discuss your experience, if you would be interested in accepting this offer please contact our PALS on Freephone 0800 7837691.

J.Roberts, Communications

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