"A very impressive and speedy experience"

About: Petersfield Hospital

What I liked

I am a nursing student working in Basingstoke and have conducted all my placements there. I had to accompany my husband today to Petersfield to have a small proceedure carried out on his finger. I realise how regularly hospital staff are critised but rarely receive comments or appreciation when good care is given and that is why I am writing. I was extremely impressed with the way the hospital is managed. The front staff are helpful and courteous and the medical team extremely helpful and sympathetic to my husbands phobia of needles. Most of all I can not believe the speed of the appointment, the initial appointment was within 10 days of seeing his G.P. Today he was seen by a consultant (or a memeber of his team) and the proceedure carried out with excellent recovery advice from the nurse and all within 20 minutes. It is nice to experience care from not just another pospective but also from another hospital. Its always a pleasure to see the NHS when it works the way its intended. Many thanks.

What could be improved

Only one little thing. We were not sure who to report to in the dermological dept, however, were greeted personally and very quickly by a male nurse. Maybe a notice on the wall would have been nice just to tell us to sit and wait and someone would come and take his name :)

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Responses

Response from Petersfield Hospital

Thank you for sharing your kind comments in relation to your visit to Petersfield Hospital. I will be sure to share your views with the hospital management so that they can cascade this positive feedback to their staff.

Kind regards

Ben Prior

Complaints & PALS Officer

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