About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
What I liked
Not much at all, the Nurses were kind
What could be improved
Had to queue in the corridor to book in to out patients for breast clinic, which was being held in General Surgery Outpatients, and not signposted, so had to ask. The waiting area was being used by 2 other clinics and there was not enough space for everyone there. The light in the female toilet was not working but the staff were constantly busy so could not be informed.
Total lack of information, at nearly every level, had to walk through the hospital to Xray with a form with a diagram of the femal form printed on it, which was not placed in an envelope of folder to protect privacy and dignity, was not warned that a proceedure could cause nerve pain for some time afterward.
Should have seen consultant for test results but was seen by nurse instead, Dr was asked to see me but did not, because he was too busy, only got an appointment to see Dr because I made complaint. Appointment to see Dr is just 2 days before surgery, when I have expressed that I am not sure that I want this Dr to come near me with a knife, So much more, that I forget bits of it.
Do not come to this hospital for Breast Clinic, go somewhere you will be treated like a human being rather than a cattle going to market.