"Disappointed by nursing care in A+E "

About: Northern General Hospital / Accident and emergency

(as the patient),

I was admitted to A+E approximately two weeks ago on the advice of NHS Direct, having experienced the sudden onset of severe headaches and nausea.

I was there for about 3 hours. I felt that the nursing care I received during that time was particularly poor.The attitude of the nurse allocated to me was unsympathetic, dismissive of the severity of my symptoms, and lacking in diligence - I was not kept informed of the process I was going through.

As a nurse myself, it disappoints me to have to report this. The interpersonal skills of the medical staff were much better, but even then they missed the diagnosis which my own GP was able to make 7 days later.

As an an NHS employee, I am very sympathetic to the pressures that other staff work under, but I also think it important this feedback is heard.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust

Thank you very much for your feedback,

We are very sorry to hear that you were so unhappy with the nursing care and attitude of our nursing staff.

We treat all feedback very seriously and always share it with our staff.

We would like to look into your concerns and would be grateful if you would contact our Patient Services Team in order to obtain more details from you. The team can be contacted on 0114 271 2400 or email PST@sth.nhs.uk