"The doctors and the nurses on the ward need to be..."

About: Darlington Memorial Hospital

What I liked

The eye treatment I received was good. The eye doctor appeared professional and he treated my eye condition well.

What could be improved

I was an inpatient on the surgical ward. The eye doctor and the nursing staff were not in good communication. My other needs (ie: severe vomiting, dehydration, and the effects of this on my diabetes, etc) were not being addressed by the eye doctor and I was not seen by a general medical doctor. The nurses were at a disadvantage as to providing the appropriate care for my non-eye needs. At the end of my stay in hospital, the eye doctor admitted that I should have been seen by a medical doctor for my other needs when I first came to the ward, but that did not happen.

There appeared to be very little communication between the doctor and the nurses on the ward. When I told the doctor that I had not eaten in 3 days, he asked why and that I needed to eat. I explained to him about my severe vomiting. After the vomiting was addressed by medication, the nurses still had me listed as a free liquids diet patient, even 24 hours after the doctor stated that I should have been eating. I was not on a saline drip, so I was rather dehydrated. The whole experience was not good. I did not recieve any food at all until I told 3 different people that I am supposed to be receiving a food tray.

This situation left me very worried. If I had of been unable to communicate my needs, my health could have been severely compromised. As this was my first experience with Darlington Hopital as an inpatient, I hope my situation was unique and not the norm.

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Response from Darlington Memorial Hospital

Dear Labinuk,

Thank you for providing feedback on your recent admission to the Ophthlamology Ward at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHs Foundation Trust

Tel: 0800 7835774

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