"Surgeons, senior nurses were excellent - sadly the..."
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
What I liked
The night staff were exceptional! Worked well as a team!
Ward manager (when on duty) was extremely approachable with problems and usually resolved them
What could be improved
Patient information is scarce - if you ask for info it is promised but not delivered
Medical staff seem too rushed to take time to explain what's happening
I felt very isolated and also felt like a troublemaker if I questioned the staff
The day staff should look at how the night staff work and emulate their work ethic, empathy and patient handling
The ward seemed to be a dumping ground for patients with non surgical conditions who were disruptive during the night and prevented many quite ill patients from getting rest and nursing! This became a major issue with obvious confused old people with medical conditions wandering the ward and shouting during the night! Not acceptable!