"Surgeons, senior nurses were excellent - sadly the..."

About: North Tyneside General Hospital

What I liked

The night staff were exceptional! Worked well as a team!

Ward manager (when on duty) was extremely approachable with problems and usually resolved them

What could be improved

Patient information is scarce - if you ask for info it is promised but not delivered

Medical staff seem too rushed to take time to explain what's happening

I felt very isolated and also felt like a troublemaker if I questioned the staff

Anything else?

The day staff should look at how the night staff work and emulate their work ethic, empathy and patient handling

The ward seemed to be a dumping ground for patients with non surgical conditions who were disruptive during the night and prevented many quite ill patients from getting rest and nursing! This became a major issue with obvious confused old people with medical conditions wandering the ward and shouting during the night! Not acceptable!

Story from NHS Choices

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Response from North Tyneside General Hospital

Thank you for your comments posted on this website regarding your experience at North Tyneside General Hospital.

Unfortunately at times when the hospital is very busy there can be occasions when we have medical patients on our surgical wards and from your description above it appears that this is the situation you experienced. The Trust is concerned about your experiences, if you would like to write to the Trust with details of your concerns we would welcome the opportunity to investigate them and write to you personally. The address for correspondence is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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