"If you are ill, don't let them put you in Ward 18."

About: Solihull Hospital

What I liked

Ward 17 was fantastic. everything was just about perfect.

What could be improved

By comparison Ward 18 was dreadful. Uncaring staff, filthy toilets ( so bad on three occasions as to be unusable), lights left on until midnight so you could not sleep, ward staff larking about, a consultant who thought it beneath him to speak to patients, and poor treatment. Sister never came on the ward during an eight day stay except when I demanded to see her having been told I could not have a pillow!

Once I was discharged an in the care of my GP I made an immediate improvement.

It was clear that as I was 79 I was just a silly old fool to be ignored.


Story from NHS Choices

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Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust

We are sorry to hear of the problems you encountered during your stay on Ward 18 at Solihull. Please can you contact our Patient Services team on 0121 424 0808 anytime between 9.00 am and 5.00 pm (Monday to Friday) at your earliest convenience so we can answer your issues as quickly as possible. Thank you

Response from Solihull Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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