"Total lack of care all round."

About: Northwick Park Hospital

What I liked

I was referred to NPH with a decayed wisdom tooth. I waited two months (in great pain) for a consultation with the Maxillofacial and Oral Surgery Unit. I then waited for 30 minutes beyond my appointmnet time. I was called to the doctor who asked if I had had an X-ray done. I hadn't, so I was sent back to the waiting room for another 10 minutes. The radiologist was brusque, to the point of rudeness. Then I was sent back to the waiting room. When I saw the doctor again, he said that my op would be in 4-6 weeks. I mentioned this to the receptionist, who smiled and made no comment. Having not received a letter from the hospital after several days. I phoned the waiting list number. This was permanently on ansaphone and no-one responded to my message, so I phoned the PALS. They said that, in fact the estimated date for my operation was 11 weeks from the date of the consultation. So I went private.

What could be improved

Waiting times - all round.

Communication between staff.

Radiologist's unkind and condescending manner.

Anything else?

They managed to get my title and middle name wrong on the appointment letter!

Story from NHS Choices

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Responses

Response from Northwick Park Hospital

We were sorry to learn that you were dissatisfied with your care within the Maxillofacial and Oral Surgery Unit. Your feedback will be passed on to the relevant management team for their information and action.

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