"Bad communication & terrible discharge experience"

About: Dewsbury & District Hospital

What I liked

The staff were very friendly and polite.

What could be improved

I first went to the doctors who informed me that a cyst that i had had become more infected and the antobitotics that i was on was not working and that i needed to go to hospital. They then phoned through to the hospital to explain i was coming.

I went to the A and E department and was seen in the Triage department within 30 mins, however, I was then told I had to wait to see a surgeon. The wait for this turned into 3 hours, with no explanation or being told that we had not been forgotten about. Not acceptable to be sat waiting for this length of time.

Once seen I was then informed of what my surgery entailled. I was told my operation would be at 7.30pm on Friday 13th Jan, however, this did not happen and again I was not informed or told when it may happen.

After the surgery at 9.30 am on Sat 14th Jan I was told I had to stay in for approx 6 hours as I had a general anthestic. After my operation i was not told anything about how my operation went or what the surgeons had to do.

At approx 4pm I was informed that I could leave to go home. I then had to ask about ny after hospital care, and how i wasto have a bath due to the bandage on my back. A nurse then said "Oh Yes...I'll get you some steril bandags" and thanks you can now go home.

My wife and I then removed the bandage on Sunday evening to find an open wound with stuff hanging out of the wound. I then made a doctors appointment for the following day and was informed that I required a daily dressing of my wound, and to be done by a district nurse.

The second day of visting my nurse they inforned me that a piece of "packing" was in my wound and could have caused a serious infection. The nurse informed me that the hospital were "naughty"

The communication and discharge policy is/was appaliing as it could have resulted in a serious infection that could have been prevented by a a 5 minute conversation.

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Response from Dewsbury & District Hospital

We are concerned to note these comments and would be pleased to arrange for the matter to be investigated. To facilitate this, we would invite the patient to contact us with appropriate details. The email address is pals@midyorks.nhs.uk

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