About: Manchester Royal Infirmary

What I liked

The food was much better then expected and there was a good choice for different diets.

One nurse in particular took a personal interest and helped me with advice and comfort as well as offering me tea and toady as I had been being sick all night and hadn't eaten.

What could be improved

Privacy - you were not asked if you wanted your curtains to be drawn forcing you to be on show to the rest of the ward.

Cleanliness - in A+E I was left for a long time due to it being a Friday night. I reached for a bowl to be sick and it had blood (not mine) in it.

Professionalism - sone of the nurses computers were on the ward. The nurses talked loudly about their co-workers and other patients amongst themselves during handover which was rude and unprofessional.

Care - I was treated with disregard due to the nature of my illness especially by paramedics and nurses in A+E. I was not offered help to clean myself which was fine because I could get to the toilet but not good for other patients who could not. I observed and elderly patient being treated with disregard and lack of understanding by nurses due to her confusion and lack of ability. When being discharged I wasn't given any advice or final check up.

Results - the results of varies blood tests were not discussed with me.

Anything else?

My overall stay was an uncomfortable experience and I was unimpressed by most of the staffs attitudes and patient interaction.

Story from NHS Choices

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Response from Manchester Royal Infirmary

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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