"terrible"

About: Wansbeck Hospital

What could be improved

ward 5. the cleanliness of the ward needs to be improved, the side room my son was given had not been cleaned before he was admitted. there was a mascara brush dirty tissues and clumps of fluff and hair on the floor. in places there was splashes of blood on the walls. he asked for a second pillow and was told there was none, although a trolley outside his room had several on. he had not been able to eat for over a week and finally thought he could manage some toast but was told there was no toaster and no where else had toast but ward 4 next to his had a toaster it would have taken a few minutes to toast some bread. he was wired up to a drip, one evening his arm started bleeding quite bad where the cannula was fitted he pressed the alarm which rang for a good ten minutes, he was unable to go out into the corridor because the drip machine was plugged into the electric. so he had to ring me on his mobile phone and i had to ring the ward to tell them to go to his room, he managed to open the door and had to shout into the corridor before someone attended him. but it seemd to be a regular occurance, where alarm buzzers were left ringin for long periods of time. when i visited the following day his sheets the bed frame and the floor still had blood on. i went to the desk to ask if someone could change his bed because the sheets had a lot of blood on i was snapped at by the nurse who said he must have refused the cleaner into his room, which he had not as no one had been to his room, two hours later at the end of visiting i had to go and ask again for someone to change the sheets, and my mother and myself had to clean the floor and the bedframe. he asked many times for heartburn medicine and had to wait on one occasion for 5hrs. i found alot of the nurses didnt want to know when you approached the desk to ask for anything, we never got informed of my sons progress.

Anything else?

there were some nurses who were approachable. then my son was taken out the side ward and put on the ward. where one of the elderly patients who was not very mobile was twice taken to the toilet and forgot about, the first time another visitor noticed him hanging onto the door he had been left 20 mins in the bathroom before he tried to struggle back to his bed, the second time he was left by the nurses on his way to the bathroom and had a nasty fall. constantly buzzers were left ringing for long periods of time. one patient had an accident on the way to loo and there was streaks of feaces left on the floor for several days. one patient was trying to talk to the two nurses who were taking his blood pressure but they ignored him and talked over the top of him. there was no communication between the nurses themselves if you asked for something it was passed from one to the other. my son was told he was going home the next day and then about an hour later the nurse asked me did i know he was being sent to the freeman and he would be in hospital a long time. i spoke to other visitors on the ward and they all had the same concerns , the cleanliness and the staffs attitude. no one obviously wants to be in hospital but their time there should be made to be as comfortable as possible, it costs nothing to be civil to people or to treat people with compassion.

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Responses

Response from Wansbeck Hospital

Thank you for your comments posted on this website regarding your son’s stay on Ward 5 at Wansbeck General Hospital. The Trust is sorry to hear of your son’s experiences.

The issues have been passed to the Matron for further investigation. The maximiser teams have conducted inspections of the ward in regard to cleanliness and actions have been discussed with staff.

If you would like to write to the Trust with details of your son’s concerns we would welcome the opportunity to investigate his concerns and write to you personally. If you wish to meet to discuss more specific issue with regard to son's care would be happy to meet. The address for correspondence is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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