"Amazing, kind care from lovely staff on the..."

About: Epsom Hospital

What I liked

The care I received in the maternity ward was outstanding. Every single member of staff from the cleaners to the midwives and the ladies who take your dinner order that I came in contact with went (what I feel) was above and beyond their job role. The feeling they gave me was like I was the only woman that had ever given birth at Epsom Hospital.

Following my birth I had to have a small procedure (which I was a little nervous about). A midwife came with me held my hand throughout and explained everything that was happening which made me feel at ease. The anithetist came up to the recovery ward after her shift to see if I was feeling ok!

I felt fully supported by the midwives who came to check on me and my newborn and they seemed to care so much. Nothing was too much bother for them and they went out of their way to make you feel a ease.

They kept reminding me that if I needed anything just to buzz!

I can't have asked for a better place to bring my son into the world and all of the people who came into contact with me during my time in the maternity suite made it a truly memorable experience.

What could be improved

More birth pools. I hope to have my next baby at Epsom hospital and would be desperate for a birth pool again however as there is only one at Epsom I would worry that it wouldn't be available for my next one.

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Responses

Response from Epsom Hospital

Thank you for your feedback about the care you received from the maternity team at Epsom Hospital.

I am delighted to hear it went so well and I am pleased that you are so happy.

I have passed your comments on to the team and have asked them to make sure it goes to everyone involved, from the midwives to the cleaners.

Thank you also for your suggestion about having more birthing pools at the hospital. I know this is something the team have discussed in the past.

Thank you again for your comments.

Pippa Hart

Director of Nursing

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