"the worst experience ever from start to the end"
About: St Helier Hospital St Helier Hospital Carshalton SM5 1AA
What could be improved
Nursing staff shuolde been more attentive and polite. they should work together as a team not as individuals. they should treat every patient with respect and dignity.
My mum was transferred from Royal Marsden hospital toSt Heliers hospital for an urgent procedure they don t do inRMH. She was taken to A&E resus room and we were told she would be seen very shortly. After 4 hours waiting my mum finally was
seen by dr and they decided to do the procedure. Within 4hours of waiting A&E nurses
didn t attend once to my mum (apart from taking bloods from her)to ask how is she feeling if she needs anything etc. They were not busy ( with nursing duties) they only had two other patients in resus room and they weren t attending to them either,. They were busy chating about their personal problems.
I told them few times they didn t put nameband on my mum s arm. As
my mum only speaks basic english I was getting very worried about leaving her in hospital.
After dr did the procedure we were transferred to a
around 10pm. I reminded the A&E nurse abut the nameband she said she would tell them upstairs to put one on my mums arm.
They failed to do it upstairs as well and as a result they were giving my mum Wrong drugs in the morning. I spoke to sister in charge and she said she would investigate and get back to me. She never did so when I went to see my mum in the afternoon I went to see her in the office. I was told that the nurse was about to give my mum drugs but stopped after realising it s not for my mum. My mum was transferred to another ward C6 she
had to stay in the hospital over the weekend and it was the worst experience ever. I took her home on Monday and I just have to hope we will never end up in St Heliers hospital again
asthe hospital is failling greatly in basic standards