"Overall it was great, but would like my views..."

About: The Great Western Hospital

What I liked

I had my baby in the labour ward, and I was extremely happy with the care I received. I had lovely midwives, and the experience was most definitely a positive one. My birth partner was involved, the place was very clean, I felt safe and well cared for. They did take notice of my birth plan - something I was worried wouldn't happen especially as this was my first baby. I liked that the doctor who said I could be admitted (after 3 days of sporadic labour!) listened to me and what I felt I needed.

What could be improved

The only thing I will say is postnatal wasn't as good as when I was in labour, but I know they were rather busy and I don't like staying in hospital. I was a younger mummy - they wouldn't accept that I knew my own body, I recovered from the epidural within a couple of hours and had walked to the loo already, but they were adamant I would just collapse if I put any weight on my feet and insisted I wait until a midwife came to take me. I was waiting a long time! I also felt occasionally like the midwives talked down to me because of my age. I was 18 at the time.

Anything else?

I liked the fact that the first midwife I had (who didn't end up delivering my baby) came to see us afterwards on her next shift. Lovely personal service.

Story from NHS Choices

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Response from The Great Western Hospital

Thanks for sharing your feedback with us and we're pleased to hear about your positive experience. Our Midwives follow best practice guidelines so the advice they provide will be to ensure you are safe and recover as quickly as possible. We will pass your feedback onto the teams involved in your care as they welcome feedback and use it to continually review and improve their service.

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