"Appointment with Sentinel"

About: Sentinel Healthcare Southwest Community Interest Company / Shoulders, Knees & Feet (muscles & bones)

(as the patient),

Disappointed with cancelled appointment, but very pleased with short waiting time for next appointment.

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Response from Rachel Newport, Sentinel Secretarial Support, Sentinel CAS, Sentinel Healthcare CiC

We would like to express our regret and having to cancel your original appointment, we understand how frustrating this can be and make every effort to avoid having to do so. On the occasions when this is unavoidable we are committed to re-booking the appointment as soon as possible. Your comment regarding how quickly we were able to re-book your appointment demonstrates our commitment to this intention.

We hope the overall experience has been positive for you and thank you for the time you have given to provide this feedback.

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