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Care Opinion

Things can only get better.

Story from nhs.uk

"Things can only get better."

About: Pilgrim Hospital

What I liked

I have been to Pilgrim several times now and over the years found it to be in a state of constant change. With the "New lifts" which seem to be taking forever to arrive. To the change in policy on beds. I know things are tight. But I would like to rest after my Transport prior to my treatment and after as this adds stress to my day. The effort for the cleaning is uppermost and I would like more effort to be concentrated towards the patient. On my last visit I was left till late and arrived home at 20:10 hrs having been ready at 08:00 hrs a long day with minimal food and drink. The constant use of these hand gels makes the air dry and less would be better. As these gels contain an alcohol the smell is stomach turning. Please can you provide some means of drinking water.

What could be improved

Beds etc; You need to get more daycase beds. I do not like being left in the waiting room after my treatment till 19:00hrs from 16:00hrs. When I was in the bed and on a ward I was checked several times. i felt sick from the constant smell of the gels. You need to get the Transport better orgainased as they seem to not realise there are patients still waiting for transport.

On my next visit in June 2012 I expect to be shown a bed and allowed to relax before having a needle placed into my spine. Afterwards to be allowed to come back to a ward and be checked on. I'm in great pain as I write this, the treatment could be improved. I met a private patient who was operated on within three months of the event. I have had 7 years of this pain and at times feel like jumping off a bridge. I am sorry to vent on here. I have no problems with your staff except the management of the Hospital.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 28/05/2012 at 14:06
Published on Care Opinion at 14:52

picture of Jennie Negus

Thank you for taking the time to tell us about your experience; you may feel you are 'venting' but the issues you have raised are valid and I can appreciate your frustration. I will try and quickly respond to a couple of the issues you have raised here - but I am mindful that you have said you are returning in June - if you see this in time please can you contact patient.involvement@ulh.nhs.uk and we can arrange to speak with you beforehand of when you visit and explain some of the work we are doing and ensure that you have a much better experience this time round. With reference to day case, we are at at this moment refurbishing this area so I hope you will see that when you return in June. I understand what you say about the handgel and I am sorry that it makes you feel nauseous, however as I am sure you appreciate it is a front line defense against infection - if this happens again then please speak to one of the nurses who will be able to help you; possibly with some air freshener or some anti-sickness medication.

Please try and contact us as above; and thank you again for your feedback.

Jennie Negus. Deputy Director of Patient Services.

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Response from Pilgrim Hospital 11 years ago
Pilgrim Hospital

Submitted on 19/04/2013 at 15:52
Published on nhs.uk on 20/04/2013 at 05:15

Thank you for taking the time to tell us about your experience; you may feel you are 'venting' but the issues you have raised are valid and I can appreciate your frustration. I will try and quickly respond to a couple of the issues you have raised here - but I am mindful that you have said you are returning in June - if you see this in time please can you contact patient.involvement@ulh.nhs.uk and we can arrange to speak with you beforehand of when you visit and explain some of the work we are doing and ensure that you have a much better experience this time round. With reference to day case, we are at at this moment refurbishing this area so I hope you will see that when you return in June. I understand what you say about the handgel and I am sorry that it makes you feel nauseous, however as I am sure you appreciate it is a front line defense against infection - if this happens again then please speak to one of the nurses who will be able to help you; possibly with some air freshener or some anti-sickness medication.

Please try and contact us as above; and thank you again for your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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