"Some nursing staff need more training on compassion at Glasgow Royal"

About: Glasgow Royal Infirmary / Respiratory Medicine

(as a relative),

My parent is presently in a respiratory ward in Glasgow Royal. Some of the staff are lovely but I think a good number of them need some training on compassion.

When I was asking questions about my parent's health I felt I was treated like I was interrupting their conversation which was supposed to be the swap over in shift.

This seemed to happen every time I visited and I found some of the nurses (one of them is a senior member of staff) on the ward rude and seemingly uncaring to other family members too, who are worried about my father.

I reported this to one of the consultants on the ward, who seemed appalled .

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Very many thanks for your kind and thoughtful remarks about some of the staff on the ward you have visited at GRI.

I was however sorry to read that you have found other staff to be less helpful. Good communication with patients and their families is a very important aspect of the care and support offered by nurses and doctors and I am very sorry that this was not your experience.

Your comments will be shared with the local Manager responsible for these services, and although you have not identified the ward specifically, they will take the opportunity to remind their staff of the importance we attach to communicating with families and loved ones.

Paul

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