"Not a pleasant experience."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

Nothing

What could be improved

Both the Ambulatory Care Unit and ward where understaffed, I did not feel it appropriate to have male care assistants on a female ward at night.

Food, I was only given tea and biscuites and a bowl of cereal with a drop of milk during the 27 hours I was there.

The ward was cold, I gave up asking for a blanket.

The clearners started cleaning the ward at 11.45pm, no consideration was given to the patients, talking on their radios, banging plastic bags on the floor, moving furniture. No explanation or appology was given to the patients.

Anything else?

If the government truly wants patient choice, then let patients have what they are asking for, properly run local hospitals where care comes before accountancy rules and regulations.

Story from NHS Choices

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

Firstly, we apologise that you found your experience unsatisfactory.

In order for us to fully address your points, please contact the PALS team (details below). From your comments, it is not possible for us to pinpoint the ward on which you stayed and we would like to raise your comments with the staff on the ward. We strive to offer the best in care and if this has not happened on this occasion, we would like to discuss this with you and investigate the situation further.

Our Ambulatory Care unit is staffed appropriately based on the number of patients and the clinical needs of those patients. We apologise if you felt there were not enough staff on the unit.

Please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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