"Very happy with A & E not happy at all with MAAU..."

About: Tameside General Hospital

What I liked

on entering A & E I was very satisfied by the way in which I was treated. I was then moved to MAAU and the day staff were fine, but unfortunately I had to remain in this unit during the night and the night staff were very unsatisfactory. My dip was empty at approx 2 am and bleeping until around 7am when a nurse came to refill my drip. The new drip was then found to be leaking all over my bed and it took approx 2 hours for someone to come to sort the drip out. A commode was left in my room at approx 10pm as I was asked for a urine sample and the sample was still in my room at 10 am the following morning the staff were very abrupt and not at all helpful. I also asked one of the nurses to sort my drip out as it had been left unclipped and was advised by the nurse that she was unable to do that and could not get anyone else to do it and then she walked to the end of my bed and started texting on her phone. I have since arrived home and the problem I was admitted to hospital for has reaoccured and I am very hesitant to call for help again at Tameside Hospital

What could be improved

to have caring night staff who enjoyed there work and care for the patients

Story from NHS Choices

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Response from Tameside General Hospital

Thank you for posting these comments. I am very sorry that some of your experiences were below the standards you and I would expect. If you feel you could give me details of when you were in hospital, I would be able to look into the issues you raised.

Kind regards

Philip Dylak


“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved?

Please contact Philip Dylak, Director of Nursing at philip.dylak@tgh.nhs.uk

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