"My experience has restored my faith in the NHS..."

About: Basildon University Hospital

What I liked

I had to visit Basildon A&E due to appendicitis. From the moment that I arrived I was treated with polite, caring & knowledgeable staff. They eased my concerns & fear without administering any medication & calmed me down from my state of fear. Their attention to detail & communication with me was superb.

Once I was moved from A&E to a ward, again the changeover was smooth less. The staff had been made aware of my situation & once again they reassured me that everything would be OK. All members of staff from doctors, surgeons & nurses through to cleaners was exceptional & made me feel relaxed.

The aftercare following my operation I cannot commend any higher. The night-time staff (one male nurse in particular) was fantastic & made me feel completely at ease; even making me laugh which, following the operation, may not have been the best idea, but it was welcomed. Again, the changeover from the night-time staff to daytime staff was seamless and the new nurses knew of my situation straight away & continued the excellent care. This was also in a different ward due to overcrowding within the hospital (but it is going through a £17m re-vamp so this is understandable).

I cannot thank the staff concerned with my case more. They were all professional, caring & made me as comfortable as they could. If I could remember everyone’s name that helped me I would list them, but unfortunately I cannot.

Thank you Basildon Hospital.

What could be improved

If I had to state one thing that could have been improved, it would be the waiting time (approximately 3 1/2 hours to see a doctor). But I appreciate that the hospital is currently having some construction works carried out & the staff even commented that this particular Monday had been one of their busiest for years.

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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