"Degrading"

About: Royal Blackburn Hospital

What I liked

very little, waiting times were ridiculous, wards were grossly under staffed, consultant was abrubt and not at all helpful or sympathetic.

What could be improved

Everything, the staff tried their best but were under too much pressure and too few on the ground with no visible leader.

Story from NHS Choices

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Responses

Response from Royal Blackburn Hospital

We are sorry that the service at the Accident and Emergency Department did not meet your expectations. If you would like to contact the Patient Advice and Liaison Service they will be able to act on your behalf and pass on the concerns raised to the Accident and Emergency department to investigate.

PALS can be contacted by telephone or by e-mail:

By telephone: 0800 5872586 .

By e-mail: PALS@elht.nhs.uk

PALS office hours are Monday - Friday 8.30am-4.30pm If the phone is not answered straight away, please leave a message and PALS will respond to you at the earliest opportunity.

PALS is a confidential service and they will not disclose personal information without your consent, or the consent of the patient involved.

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