"Horrid and lengthy!"

About: Hinchingbrooke Hospital

What I liked

The environment was clean.

What could be improved

Nurses and Doctors needed to ensure they communicated effectively as I was told different things by different peopel. I was given advise that was false which meant I travelled to the hospital again and waited for ages without need! My assessment point interview was not as confidential as i would have like, as it was held in the waiting room. I was asked by a receptionist to stop moaning, when I clearly was in pain! Overall the whole experience could have been improved!

Anything else?

This was in the emergency department, of which both times i went i had to wait 2 hours despite being asked to return falsely by the nurse.

Story from NHS Choices

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Response from Hinchingbrooke Hospital

We are very disappointed to hear of your experience, we have passed your comments onto the General Manager and lead nurse for our Emergency Care Centre.

I would encourage you to contact our Patient Advice Liaison Services Manager on telephone 01480 428964 or by email to pals@hinchingbrooke.nhs.uk so that we can speak to you directly about your experience to understand the specifics.

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