About: Leicester Royal Infirmary

Anything else?

The junior doctors inability to listen, made our time both unpleasant and to some degree,needless. He told us that my mothers sugar levels were 'normal' for a diebetic,(which she isn't,) and continued to transfer us to Glenfield hospital at 10.30pm for a test that 'could not be carried out at the L.R.I, a test that upon arriving there had actually already been done,(at the LRI !)

My Mum,a double amputee was unable to go the toilet,because of being unable to get off the trolley, went on to wait almost half an hour for a bed pan, ( that was "the wrong sort cos the inner don't fit the pan" )we were told. The nurses grammar not mine!

When we needed to go to the toilet again, as to avoid the indignity again, I managed to get mum off the trolley but was not able to get back on because of the height implications from the wheelchair to trolley.

Mum remained in her wheelchair for the journey to Glenfield, and stayed so until 1.30am when another trolley, ( and that is trolley, not bed,) could be found. She eventually saw a doctor around 9am the following morning when she was discharged because nothing could be found to be wrong with her heart, but since that was not what we had been admitted for , we were not surprised!

No mention was made in the discharge letter of the original reason for admission, and I have therefore had to explain to great length everything that happened on Sunday and so the correct treatment can now be administered.

One more point...... A senior doctor asked my mum if she suffered with swollen ankles.....she is a double above the knee amptutee!

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Response from Leicester Royal Infirmary

We're so sorry to hear of your, frankly unacceptable, experience with us.

We would welcome the opportunity to investigate this in more detail if you would be willing to contact our Patient Information and Liaison Service on freephone 08081 788 337.

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