"An appointment for a serious eye condition"

About: Stirling Royal Infirmary / Ophthalmology

(as the patient),

My appointment was for mid February, but was put off for 3 weeks, and am to see another doctor. Since I have had laser treament 3 times with the same doctor, I would prefer to remain his patient. When one has a serious condition, this gives a sense of security. I went int the hospital on receiving the letter, and spoke to the consultant running the glaucoma clinic. He said he would speak to the doctor when he returned the next week. I rang his secretary yesterday: he gets back next week. They would need to look at the notes he put on my file, which was in Larbert--for a proceedure which had been cancelled for the 3rd time.

I rang again today: the secretary had contacted the clinical services manager and got no reply. I took in a letter personally. I have been variously told that this is because of 'the move', and a backlog of laser cases. Since my treatment in December was regarded as urgent, and since it is likely that I will require further laser treatment; I feel very stressed. I should add that my husband, sufering from a different condition, had an eye removed, he developed sympathetic ophthalmia, and committed suicide.

Sometimes when patients comment on their condition, they actually know something about it. I would like to add that I am profoundly grateful to the NHS.

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Responses

Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

We are very sorry that your appoinyment has been delayed and that you have experienced difficulty accessing our service. I have spoken with our Service Manager who you have been in contact with. She will ensure that you are seen as a priority.

You are absolutely correct in saying that patients often know something about their conditions. We strive to ensure that communication between patients and practitioners is excellent, which includes listening to what patients have to say.

Please accept our apologies. If you have any other issues please don't hesitate to contact us.

Thanks for taking time to share your experience on Patient Opinion

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Update posted by Susanb (the patient)

Thank you very much for your prompt attention. I heard from the Clinical Service Manager on Friday evening: she was very helpful and arranged an appointment for me on Monday, with the doctor who has been dealing with my case. I am very grateful for this intervention, and as ever for the NHS.

Sincerely,

Susanb