"Crisis Team"

About: Lincolnshire Partnership NHS Foundation Trust / Crisis resolution

(as a volunteer/advocate),

Service user volunteer shared the experiences of an anonymous service user about the Crisis Team.

"An excellent service when needed, however...

- At nights often there is no-one available for most of the night as they are taken away to A&E. Ward staff are not able to discuss as they don't know you or your case.

- Weekends are also the same and thisis often because all are out on visits

- Evenings, nights weekends - no support from the Day Ward

This is often a vital service that creates more anxiety when unavailable - or when phone messages are left on answerphone and not followed up. Desparation often sets in and feelings of ending things spiral out of control. Why is there no-one available on the phone at all times??

Members of staff are excellent at what they do but are let down by such restrictions.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lincolnshire Partnership NHS Foundation Trust We are preparing to make a change

We are sorry that there has been a less than positive experience of the service provided by the Crisis Resolution Home Treatment Service. Calls are taken by the Ward as we feel that this is a better alternative than an answerphone. We are currently seeking the views and ideas of our key stakeholders to help inform and shape the future delivery of mental health crisis resolution home treatment services

A short survey has been compiled together with NHS Lincolnshire, the commissioners of our service, and the independent mental health service forums. Feedback from the survey will be used to improve the experiences of service users in times of mental health crisis. The results will highlight the areas that people value from the current service and will help identify new and innovative ways of providing delivery support in the future. Responders will also be asked whether they wish to help form a focus group which will review the survey results and help shape future services.

Head of acute care & 24-hr services, Craig McLean said: “The survey is part of our ongoing commitment to design mental health services around the needs of service users. Their views are vital in helping us to understand what people value and need most in a crisis. We will be reading every completed survey carefully and all the views and suggestions will contribute towards how the service will be delivered in the future.”

Download the survey at : http://www.lpft.nhs.uk/news-and-events/news/crisis-support-feedback-wanted

Paper copies of the survey can be requested by telephoning the Trust's involvement team on: 01529 222271.