"I left feeling confident that I was going to be..."

About: Manor Hospital

What I liked

Very modern and exceptionally clean environment. Food of excellent nutritional quality. The theatre staff listened to my real fears and concerns and were very helpful and caring in their approach to me.

What could be improved

There is room for improvement in the communication between staff; particularly with regard to reviews by doctors and how things can change during the day. In addition, it is not made clear that family cannot spend time, however short, with the patient after arrival in the Treatment Centre. My partner was very distressed at this and yet two or three other patients had family with them until they went to theatre. I had arrived at 6.30am and waited alone, until 3.15pm. There should be transparent equity and fairness applied.

Anything else?

Overall, an excellent hospital which has improved greatly with the rebuild.

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Responses

Response from Manor Hospital

Thankyou for taking the time to leave a response. We would be very interested to hear your views in more detail. If you would like to speak to a member of staff regarding your experience, please call Patient Relations on the below number. Telephone: 01922 656463 email: patientrelations@walsallhealthcare.nhs.uk

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