"Another brilliant performance from an NHS hospital..."

About: Royal Lancaster Infirmary

What I liked

Good communication with the consultant anaesthetist and consultant surgeon both before and after the operation.

Excellent staffing in pre, theatre and recovery.

A very good level of staffing back on the ward. Staff were all friendly, professional and caring. They worked well together as a team.

The food was regular, hot and of a good standard. Particularly likes fish, chips and mushy peas - no mean feat to deliver that dish to communication with the the numbers who asked for it and for it to be hot and not soggy.

What could be improved

A few small matters:

1. The vertical blinds on the ward need replacing or removing.

2. Some beds have lost their bed-heads and monkey bar, removed at theatre and not joined together later.

3. I have a colostomy bag and use a mirrir when changing it. Mirrors are not well sited in the toilets.

Anything else?

Overall, a brilliant service from start to end. A huge thankyou to all.

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Responses

Response from Royal Lancaster Infirmary

Thank you for your kind comments regarding your experience. We will pass your message onto the Head of department to share with the team. We do understand that going into hospital can be an extremely worrying time. The staff will be really pleased to read your comments regarding your feelings about the care you received. Our catering team will also welcome such positive feedback on the high standard of your food. We will also forward on your feedback on the some of the facilities and the areas you mentioned for potential improvement.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/

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