"We feel so let down by a hospital that up until..."

About: Hinchingbrooke Hospital

What I liked

The way I was treated was very good,the Doctor explained all that would be

done for my Hernia.First they would need to confer with the Anaesthetist to

see if he was prepared to do it.I have Asthma and COPD.He after an appointment

with me was satisfied that he could do it with no problems.I was later called back to

the hospital to see a doctor,and we thought to have the procedure.

This doctor then said that he could not do it.Why then did he say in the first

place that it was down to the Anaesthetist whether it was done or not. I asked this

doctor surgeon what would be done if it started to strangle itself.He replied

'' We would have to do the best we could'' meaning I could live or die.Is this the

attitude I am expected to receive when I go to an NHS hospital.I would imagine

his Sunday joint got more attention.All this hernia does is make my COPD worse.

It's a simple key-hole surgery that my daughter has gone through,and she has

asthma.

I would like somebody to intervene so I could have this surgery I promised.

Regards.

What could be improved

The surgeon

Anything else?

At present no.

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Responses

Response from Hinchingbrooke Hospital

We are extremely disappointed to hear of your experience. All staff at Hinchingbrooke work hard to deliver high quality patient care and we are sorry the standard fell short of what you expected on this occasion. We will share your feedback with our gastroenterology team for investigation.

Please will you contact our Patient Advice Liaison Services Manager on telephone 01480 428964 or by email to pals@hinchingbrooke.nhs.uk so that we can speak to you directly to get the situation resolved.

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