"Think twice, and ask to go somewhere else."

About: University Hospital Of North Durham

What I liked


What could be improved


Hand washing

Infection control

Medication management


Person-centred care

Anything else?

Where do I start. Following assessment in A & E ( which was fine), I was moved to a monitoring bay where I waited for a bed to be found. The staff were efficent, pleasant and informative; however, there was blood stained gause on the floor of my bay ( obviously had not been removed from the previous patient). Whilst there, I used a bottle to urinate, and on leaving was told to leave it on the floor and it would be dealt with ( infection control)? From here my experience of UHND deteriorated. Staff on the ward were, on the whole, ok! However, that was dependant on which staff were working. Person-centred care was very dependant upon which staff were working. Most of the time I felt abandoned, and invisible. One senior staff member completely ignored my wife and I as they attended to moving pillows from my table to a chair so far back from my bed that had I wanted them I would have been unable to get them; there was no eye contact or communication. This is just rude - busy or not!! I moved wards due to bed space, and that was a better experience, however, each time my wife visited me she had to change my water bottle, even though I asked myself for it to be done. Staff here appeared very stretched, but most maintained a great sense of humour and a smile. On discharge I received medication with another persons details on

( which I realised once home), but apparently this was fine; I am not so sure. I have had many dealings with the NHS, all have been positive, but my stay at UHND has quite possibly been the worst experience I have encountered.

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Response from University Hospital Of North Durham

Dear Anonymous,

Thank you for providing feedback on your recent visit to the A&E Department and Orthopaedic Ward at University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positve or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHs Foundation Trust

Tel: 0800 7835774