"I can't say this service was 'Excellent!'"

About: The Royal London Hospital

What I liked

What I DIDN'T like: We didn't get a wheelchair.

We went to the hospital because my husband broke his feet. We told on the reception we think his ankle is twisted or maybe it is broken (on both receptions). I thought they will give us a wheelchair, but no. My husband had to go to room by room, by on foot. The treatment room is far away from the front door. After the medical examination he had to limp to the X-ray, and then back to the treatment room, where the doctor diagnosed yes, his feet is broken. After that he had to LIMP again to in other room on his obviously broken feet, without any help. In this room the doctor put in plaster his leg, and gave us 2 crunches finally.

After the first examination he had to limp barefoot on the dirty floor. I know this is a very little problem in this situation, but not so comfortable feeling when you know in the following days, or weeks you can't wash your leg, because of plaster, and the doctor put the plaster on your dirty feet.

Sorry about my bad English, and yes, we are foreign (my husband can speak English fluently on high level). I know lot of people here usually says if you are foreign you can't make complaint for anything. Be happy, that you can live and work here. But we are working here, we don't live from benefits, and we are paying the taxes, like anybody else. And why? For the public services.

I don't think so using a wheelchair inside a hospital is a such big claim.

It was the first time when we were in hospital in London. I can't compare this service with other hospital's service. But I don't think so it was an 'Excellent!' service for us.

What could be improved

If somebody goes to the A&E with this 'Maybe I twisted or broke my leg', the staff on reception immediatlely should reply this "Wait a minute please. Sit down. I'll bring a wheelchair to you.' And not just to say this. Do this. It shouldn't be allowed by the all staff (from the receptions to the doctors) to go on your (maybe, or obviously) broken feet. Or not?

And there is not the only one solution: Yes? Does your feet hurt if you are going on your foot? Why didn't take some painkillers?

Story from NHS Choices

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