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Patient centred care, very positive experience

Story from nhs.uk

"Patient centred care, very positive experience"

About: Queen's Hospital, Burton Upon Trent

What I liked

I had a wonderful experience of having my baby at Queens Hospital. The midwives did their best to accommodate my birthing plan, the doctors were friendly and willing to explain anything I was unsure of and the maternity support workers were so supportive in helping me to breastfeed.

I found the hospital clean and sanitary.

I'd definitely have no qualms using this hospital again.

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Responses

Response from Burton Hospitals NHS Foundation Trust 12 years ago
Burton Hospitals NHS Foundation Trust

Submitted on 02/02/2012 at 10:03
Published on Care Opinion at 12:36

Thank you for your positive comments regarding the staff caring for you during your birth. It is very rewarding to see that all members of staff treated you with such a high quality of care.

Your comments are very much appreciated and we will ensure that the staff members involved in your care are made aware of your positive experience.

Sandra Orton

Head of Midwifery Services

Supervisor of Midwives

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Response from Queen's Hospital, Burton Upon Trent 11 years ago
Queen's Hospital, Burton Upon Trent

Submitted on 12/11/2012 at 16:39
Published on nhs.uk on 26/11/2012 at 07:46

Thank you for posting your comments and praise about the service you received in our A & E Department.

We are really pleased to hear that your experience was a positive one and will ensure that this is fed back to our colleagues within the department.

Staff at Burton Hospitals pride themselves on providing patients with an excellent patient experience.

Burton Hospitals NHS Foundation Trust

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