"I felt I was in safe hands."
About: Croydon University Hospital Croydon University Hospital Thornton Heath CR7 7YE
What I liked
I visited A&E with chest pains and was well looked after. I was there for 4 hours and although at the time it felt that there was a lot of waiting about, in that time I had an ECG, x ray and blood tests and left with a diagnosis and clear explanation. The department was extremely busy but the staff I saw were good humoured and helpful. Visiting A&E used to be a horrendous experience - I was there a year ago and made a complaint. But I have only praise on this occasion. They've really upped their game.
What could be improved
Different seats in the waiting room - they are hard and cold to sit on