"TV B50 - Battle of the Channels!"

About: mental health services for older people

(as a staff member posting for a patient/service user),

'I am a patient on ward B50 and I am really pleased with the ward and staff. One thing that causes disagrements on the ward is when patients want to watch Tv. There is only one TV out of 2 that works properly meaning that if some of us want to watch football and some don't we disagree. Why doesn't the other TV work properly?

Staff say they can't get it tuned in and it may need an aerial?

Staff have offered a DVD and the Wii as an alternative when people want it as the TV can show DVD's and games but it would be good if we could watch both TV's and have the choice.

Can we get it sorted out'?

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Responses

Response from Helen Smith, AHP lead, Mental health services for older people, Nottinghamshire Healthcare NHS Trust We have made a change

I can understand the frustrations in lack of choice with only one working TV, 20 patients are not all going to want to view the same programme!

Marie our Care and Environment co-ordinator made a request to the Queens Medical Centre Facilities Help Line, who are contracted to do our maintenance work, for the TV ariel to be mended.

I can now report that the Activity/Resource room TV is now up and running with all the usual and Freeview channels.

I checked it myself today just to make sure it was all in working order and it is!

I do hope though that you all continue to utilize the DVD, wii and other activities that Diane our Activity co-ordinator puts on too, though I know it might not be a substitute for the footie!

Thank you for pointing out this particular fault and I hope that all the patients on B50 can now have more choice around what they would prefer to watch.

Also, thank you all for using the Involvement Team and Patient Opinion, highlighting what is important to you helps us to offer the facilities and services that you feel are important to your recovery.

Helen Forrester

Ward Manager B50

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