"Come on you admin people, don't let the clinicians..."

About: Newcastle Dental Hospital

What I liked

Having not been impressed with the administration of appointments, the quality of clinical care was first class. The consultant and their team were attentive, understanding and explained everything in a way which was easy to understand.

Story from NHS Choices

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Responses

Response from Newcastle Dental Hospital

Thank you for posting your positive feedback on NHS Choices regarding the clinical care that you have received in the Dental Hospital. Your comments have been passed onto the Dental Hospital Manager and their team who will be encouraged by your positive remarks regarding the clinical care you received.

We would like to sincerely apologise if you felt that the service provided by our administrative staff did not meet your expectations, it would help us investigate and address any issues if you felt able to provide more specific detail regarding your experience. To do this please contact Mr Tim Baker, Directorate Manager or Mr Paul Anderson, Patient Relations Manager on 0191 233 6161.

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